Terms of Service

These Terms of Service ("Terms") govern your use of https://terrabellaskin.com, operated by Terrabella Skin ("we," "us," or "our"). By using the site, you agree to these Terms. If you do not agree, please do not use the site.

Using our website

You may use the site for lawful, personal purposes. You agree not to misuse it, including attempting to disrupt it, access it without authorization, scrape it at scale, or use it in a way that harms others.

Appointments and payments

Details shown on the site, including services, memberships, and pricing, are for information and may change. A booking is confirmed when we confirm it. Payments are taken by our payment provider, Stripe.

• Deposits. Staffed treatments take a deposit of half the price when you book. It comes off your bill at the visit.
• Self-guided services (sauna, tanning, LED, massage chair) are paid in full when you book, unless you book with a membership session.

Rescheduling

Rescheduling is always free. Call or text us at (435) 990-1975 to move your appointment, and your deposit or payment carries over to the new time. We send a reminder two days before each appointment, so you have time to move it if you need to.

Cancellations and refunds

• If you cancel 24 hours or more before your appointment, your deposit or payment is refunded in full, to the card you paid with.
• If you cancel less than 24 hours before your appointment, or do not show up, it is kept.
• If you are late, we may shorten your service, and you are charged for the service you booked. If you are more than 15 minutes late and there is not enough time left to perform it, you are charged in full.

To cancel, call or text us at (435) 990-1975.

Memberships

• A membership renews automatically every month on the date you signed up, at the monthly price shown when you joined, until you pause or cancel it. Payments are taken by Stripe from the card you joined with.
• A founding rate, when we offer one, applies for your first 12 months of membership. After that your membership renews at the standard price shown when you joined. We email you about a month before the change. If you pause and come back within those 12 months, the founding rate continues for the months that are left.
• Sessions are for the month you paid for. Unused sessions do not roll over.
• You can book one session of each service per day, and no more than the weekly number shown for your plan. Weeks run Monday to Sunday, Cedar City time.
• A session cancelled 24 hours or more before it starts goes back to your membership. A session cancelled later, or missed, counts as used. Rescheduling is free.
• You can pause or cancel any time from your account, or by contacting us. Either way you keep your sessions until the end of the month you already paid for, and you are not charged again. A paused membership keeps its price, and you can resume it whenever you like. If you resume after the paid month has ended, it starts again on the day you resume and renews monthly from that day.
• On a plan for two, each person has their own account and their own half of the sessions. The person who pays manages the membership.
• If a monthly payment fails, membership sessions cannot be booked until the card is updated and the payment goes through.

Tanning

State rules allow one tanning session per calendar day, so you can book one tanning session a day, on either bed. This applies to members and drop-in clients alike.

Text messages

Terrabella Skin sends text messages about your appointments to clients who agree to receive them. The program covers booking confirmations and appointment reminders. We do not send marketing or promotional texts through this program.

• How you opt in. Tick the text message box when you create an account. The box is unticked by default and optional. You do not have to agree to texts to create an account, book, or buy anything.
• How often. Message frequency varies with your bookings.
• Cost. Message and data rates may apply, according to your mobile plan.
• Opting out. Reply STOP to any message to stop receiving texts. We will send one message confirming you have opted out, and nothing after that.
• Help. Reply HELP to any message, email terrabellaskin@gmail.com, or call (435) 990-1975.
• Your number. Only opt in with a mobile number that is yours or that you are authorized to use.
• Delivery. Carriers are not liable for any delayed or undelivered messages.

How we handle your number and your consent record is described in our Privacy Policy.

Intellectual property

The content on this site, including text, images, logos, and design, belongs to Terrabella Skin or its licensors and is protected by law. You may not copy, reproduce, or reuse it without our written permission.

Disclaimers

The site and its content are provided "as is" without warranties of any kind. Information about treatments is general and is not medical advice. Consult a qualified professional about your skin or health before booking a treatment.

Limitation of liability

To the fullest extent permitted by law, Terrabella Skin is not liable for any indirect, incidental, or consequential damages arising from your use of the site. Nothing in these Terms limits liability that cannot be limited under applicable law.

Third-party links

The site may link to third-party websites we do not control. We are not responsible for their content or practices.

Governing law

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in Utah.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows the current version. Continued use of the site after changes means you accept the updated Terms.

Contact us

Questions about these Terms? Email terrabellaskin@gmail.com.